I loved Cathy's demonstration today! I love how she made the concept of delivering bad news real - and how to do so with both class and style! It was a wonderful thing to see how bad news can typically be delivered, but also how we can show how bad news can be structured so that relationships can be kept intact - or even improved. The examples (handouts) were perfect for discussion and review prior to asking students to actual,y begin their own writing.
Well done! I would absolutely use this plan in my teaching of business letter writing!
Sorry, this is me, Cyndi G with another login identity crisis.
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